Health Service Delivery Review

 

The World Health Organisation (WHO) describes health service delivery as “people-centred and integrated health services that are critical for reaching universal health coverage”.

 

People-centred care is care that is focused and organized around the health needs and expectations of people and communities, rather than on diseases. Whereas patient-centred care is commonly understood as focusing on the individual seeking care (the patient), people-centred care encompasses these clinical encounters and also includes attention to the health of people in their communities and their crucial role in shaping health policy and health services.

 

Integrated health services encompasses the management and delivery of quality and safe health services so that people receive a continuum of health promotion, disease prevention, diagnosis, treatment, disease-management, rehabilitation and palliative care services, through the different levels and sites of care within the health system, and according to their needs throughout the course of their lives.

 

Healthy Mining is able to review health service delivery, both on site and in the community – we are able to answer some fundamental questions: Is the health service appropriate; is the health service managing all the identified health risks and are cost controls evident?